| | In case any of you are the craftsy type, like me, who like to try new projects and might be tempted to try a product like Delta Creative's PermEnamel glass paint ... you wanna watch out for yourself. Because Delta CEO Bill George has made it abundantly clear that if you've had problems they're your problems, not his.
A glass painting artist named Vicki Silcox who has spent years and painted thousands of pieces with PermEnamel had the surface prep product fail on her -- losing her a wad of money in stock and time, a real blow for a small business artist -- and George has informed her that she's just out of luck.
"Their technical department confirmed the failure, the Director of
Marketing approved the claim for time and materials, and the President
declined reimbursement to me stating that Delta is not in the business
of reimbursement! Most importantly, he stated to me that the company
does not and will not guarantee the products."
She's been an unofficial rep and cheerleader for Creative the whole time she's used the product, standing behind Delta, and now Bill George refuses to stand behind her. Keep it classy, Bill.
The Consumerist has the whole story. http://consumerist.com/5058353/delta-creative-prez-denies-refund-were-not-in-the-business-of-reimbursement
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| | Posted 10/2/2008 7:57 PM - 7 views - 1 comments
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