| I bought an HP m8100y Desktop PC to take with me to college. Wanna know what that is? It's the ultimate PC. The ultimate PC. It has a 3 GHz dual core processor, 2 gigs of memory, a 250 gig hard drive, a 512 MB GeForce 8500 video card, 8 USB ports, built-in wireless, 2 firewire ports, 4 memory card slots, a TV tuner, and analog inputs. ... Analog inputs that I don't know how to use. For those of you who don't know what analog inputs are, these are analog inputs: 
Yes, those colored little holes that say "VIDEO L AUDIO R" Every TV made today has analog inputs. What can I do with those, you ask? I can hook up many things to those. I can hook up a video game system, a VCR, a DVD player, a cable box, a camcorder, a camera, and many other things, and I would be able to play video games, view movies, view TV, view home movies, view pictures, and view a lot of other things on my TV. Logically, you would assume that I could hook up anything from the above list on my computer, since, as mentioned above, I have analog inputs on the front of my new HP PC. 
See? On the right-hand side (your right-hand side, the computer's left-hand side), below the DVD drive, are those familiar little yellow, white, and red audio/video inputs. Now, I'm in college, so naturally, I want to play some video games with my homies. The problem is, I don't know what to do after I hook up those inputs. There's no button on my PC that says "Video" or "Input" like on a TV that I can press in order to change the input. Naturally I would want to call up HP customer support. And I did. Three times. Each one of them gave me three different solutions, none of which worked. So, here I am ranting about how much HP's customer support sucks. But no, this rant wouldn't be complete without some mockery-inducing, hard-evidenced experiments. So here's the experiment. I will contact HP's customer support multiple times over the next few months, asking them the same question: "Hi, I bought an HP m8100y desktop PC, and I would like to know how I can view videos through the analog inputs on the front of the computer." And I will post their wildly different responses here. And upon the goal of encountering 15 different (and failed) solutions to one problem, I will officially announce that HP'S CUSTOMER SUPPORT KNOWS NOTHING ABOUT HP PRODUCTS. And I will bestow upon them the infamous "YOU KNOW NOTHING ABOUT YOUR OWN PRODUCT" award: 
So, here it is, what you've all been waiting for, HP Customer Support's first "Way to Suck" example: Stanton R: Welcome to HP Total Care for Desktops. My name is Stanton R. How may I assist you today? Me: Hi, I bought an HP m8100y desktop PC, and I would like to know how I can view videos through the analog inputs on the front of the computer Me: Like if I connect a video game system or a VCR to my desktop through those front analong A/V inputs Stanton R: I will be glad to assist you. Stanton R: May I know through which program are you trying to view the video? Me: Windows Media Center Stanton R: May I know if it Live TV. Me: it's not Live TV Me: it's from an external source, such as a video game system or a VCR Stanton R: Okay. Stanton R: Please conform if you are try to connect VCR or a Video game system? Me: I'm sorry? Stanton R: Media center PC will not support Video game PC. Me: How do I view video that is connected to my PC through the inputs on the front of my computer? Stanton R: Well you need to connect the VCR to the PC and unplug the TV Cable and open Live TV and scan the channels. Me: I have to scan for channels just to watch a video cassette? Stanton R: Yes that is correct. Me: Do I have to remove the TV cable each time I want to watch a video through the front inputs? Stanton R: Yes that is correct. Me: ok, thank you And now a little analysis. I mentioned that I was trying to use Windows Media Center to view the video because it was the only program I knew of on my computer that could potentially be used to view what's coming in through those analog inputs. But then the representative shows his ignorance by asking me if it's Live TV. What the hell? No, I'm not watching live TV, I just mentioned that I want to play a video game or watch a video cassette. What kind of ignorant question is that? He goes on to say that Media Center will not support "Video game PC." What a "Video game PC" is, I don't know. But it sounds like it could be the bastard child of a joint venture between Dell and Nintendo. Nevertheless, I take that statement to mean "You can't watch analog video through Windows Media Center." Well, what can I use to watch analog video? Apparently, I need to unhook my TV cable from the PC each time, open Live TV (which is in Windows Media Center), and scan the channels. There are so many things wrong with what he just told me, I'll just start from the top: I need to unhook the TV cable from my PC? Each time I want to play a video game? That's utterly ridiculous. I don't need to do unhook the TV cable from a normal TV every time I want to play my GameCube at home! The TV cable should have nothing to do with the analog audio and video. I need to open Live TV? In Windows Media Center? After you told me that Windows Media Center will not support it? WTF!? I see 3 reasons for such a contradictory statement: 1. This guy has Alzheimer's, 2. This guy was replaced with another representative halfway through the conversation, 3. HP's customer support reps know nothing about HP products! I have a feeling the answer is 3. I have to scan the channels? What channels? I'm playing a video game or a video cassette! There are no channels to scan!!! When I hook up a TV cable to a TV, I have to scan channels. When I hooked up a TV cable to my m8100y, I had to scan for channels. But when I hook up a DVD player to my TV, there is no scanning involved! You just plug it in, go to the correct input, and watch. I expect the same from my computer.
It's hard for me to say this, but I miss Dell. |