Focus group result (1) 4/4/2007 (Henry, wise, FC) Word and object association: - 大 - 筆 - 人 - 影印機 - 箱 - 同 - 金字塔 - 忙 - U Interpretation: - SU= power and authority - Students keep in touch with us through mass mail - SU as a representative of students - SU serves students - SU represents students opinion - SU= unity and union Roles of SU in campus life: - Role of providing welfare and benefits - Coop stores and canteen - Photocopy service - Role of assisting students - Lack interactions with students - Unclear image/ identity - Lack of image consistency (e.g photocopy center having 2 kinds of decoration) - Students don understand what SU is doing (lack of transparency) - Inadequate activities for students Role of Cedars: - providing more customized service - mainly focus on career - not that kind of 'welfare' compared with SU - providing rather practical service (e.g career) - not much personal development activities for student - more focus on personal goal Expectation to SU - more interaction with students (SU with students) - more promotion - more activities - openly interact with student - more promotion to freshmen - bridging students with university Criteria to evaluate SU by students (how do they define 'good' SU) - ability to help student - professional (image consistency) - results (what SU actually done after 1 year) - integrity ( if there is sth goes wrong, admit it.) - transparency - interactivity (directly talk to students and collect feedback) Brainstorming session: 19 new ideas obtained 5 students 15 mins 2 repeated ideas. The symbol '>' means elaboration by the next sitting candidate. - CTV 有電影看〉間中在開心有電影看〉電視新聞，娛樂新聞
- 做問卷（電話，面對面）收集意見〉問exchange, mainland student〉想知道staff對學生的意見
- 雨傘租借〉雨天賣防水袋放手提電腦〉平時可以賣laptop套，不用拿住個case
- 臨時貯物柜〉給沒有faculty柜的人
- 影印連釘裝〉自助減少排隊時間
- 借雨傘
- 網上投票〉問卷加強論壇功能〉有小說貼圖等
- 用返之前的影印機（現有的太麻煩）〉不要用八達通預付
- Coop賣雜誌報紙
- 賣多款的食物〉小食站叮野食〉有局爐，微波爐，傍邊有叮叮飯盒
- 網站有全部學會的連結〉加埋timetable (tutorial and lecture)〉有得link去 d coupon（如︰酒店）
- 意見收集counter〉設於人流多的地方〉可以直接聽取意見（不論大小）每月定時一次〉加網上投票
- coop賣雜誌報紙〉加舊書買賣
- 加強同學間的交流〉though freshmen O camp〉registration 流程（附估計時間）
- 每月之星（可能抽幾個在某月生日的同學送禮物）〉好建議﹗送PSP/notebook>代訂蛋糕
- 免費fax
- Open forum （什麼都講）〉定期〉在網站戶或開心公園
- 午間點唱〉公開點唱〉有band 請hall band〉開心公園
- Computer center有多一點scanner和 printer〉可以駁自己部notebook〉加快 login 速度〉定期安排清理jam紙〉加fax機
Interpretation of the above result: - students think of those really 'material' service and benefit, which reflects they perceive SU as ' a student representative which provides benefit to them'（好功利，但我們理解）。 - students didn realize we have got a free fax service, showing the promotion is not enough - Some suggestions can be further discuss the possibility of implementation, like lending umbrella and selling magazines and newspaper in coop, as they have been mentioned twice at the brainstorming session - Students demand for transparency, but they don't have an idea of what they want to know from us. (他們要求透明度, 但他們根本不知道自己想知道什麼) | 