I read an article today in the Philadelphia Inquirer that Comcast is trolling blogs and the like, looking for complaints about its company.
Oh Comcast . . . come here . . .
Okay, there is one thing I do like about Comcast in my town. It comes with CSN Philadelphia and CN8. It means I can overdose on Phillies baseball. The first 19 years of our lives in State College, Phillies baseball on TV was just a dream or something happened with the Phils played on FOX on Saturdays or ESPN on Sundays or played the Pirates, Braves, or Mets. Maybe. I thank you for that Comcast. The husband, eh, not so much.
Here's what I don't like about Comcast. We have a HD box for our digital cable. Just HD. No DVR. Never did. Weren't planning on it. We're not so addicted to TV that we can't bear to miss something. We had the HD box for almost 18 months.
But suddenly we are getting charged more. In fact, we're being charged for a DVR box. On the phone, Comcast tells us we're lying and phone rep number one hangs up on the husband. Rep number two on the call back says we were under a special offer that changed and now we're being charged for our DVR, and then tried to give us all kinds of reasons why we're getting these extra charges. But she will take it off the bill. The husband checks back a few days later. It is still on the bill.
Another call, more excuses. The husband tries to explain that we don't have a DVR box, if we did we could record, right. Yes, he was told. He tried. He could no record. Woman told him he was doing something wrong. He told her they were screwy. She finally said either he had to take his box to the local office or we pay for a service rep to come out and check the situation. He opts to take the box to the local office, canceling plans to meet me for a friend's happy hour celebration.
He gets to the Comcast office, and the woman rolls her eyes. "There is nothing wrong with your box," she says. "It's HD, not DVR." Apparently, Comcast is adding this extra charge to lots of customers. Either the company is corrupt, trying to scam people into paying for something they aren't getting, or there are employees who are into some fishy behaviors.
As it is, we plan to report this scam to our local government officials. After reading today's Inqy article, the Comcast hoo-hahs should know, too.
The husband says any more issues like this from Comcast, and he's going with DirectTV and its more HD channels (really, we can't understand why our Comcast doesn't offer more, like the local CBS station). Do you know how painful it would be for me to lose my Phillies? So Comcast, stop screwing up.
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