Exceptional Customer ServiceThe other day my department received a check in the mail for $8.00 from a dealership our customer is buying his car from, which was weird because we haven't even paid the dealership for the car yet. So I proceed to call the finance department of this particular dealship and I leave a message for a man that works there as one of their Financial Managers. The next day he calls me back and leaves a message himself. You know, he sounds nice and professional and ready to help. So this was our conversation when I call him back:
financial manager: Hello, this is xxxxx how can I help you?
me: Hi I'm calling from American First National Bank and we received a check for $8 from you guys in regards to a mutual customer of ours and I was ondering what it was for.
FM: I don't know.
me: ??
FM: What's the last name?
me: Chen
FM: first name?
me: (i give him the first name)
FM: address?
me: i give him the address.
FM: I don't know.
me: ?? well we haven't even paid you guys yet so it's weird that we would get a refund?
FM: i don't know. Send it back. I don't know.
me: ........ (what?)
FM: I don't know. I really can't help you. I don't know.
me: ok thanks, bye.
Maybe it's because it was 9:30am but he said "i don't know" like 10 times during the conversation. And the whole time I'm thinking in my head, what do you mean you don't know? I mean he could atleast ask for the check number or if he really couldn't help me, suggest someone else I could talk to? But I hung up and I was kind of offended by his attitude. I mean I was doing him a favor for even asking about what the check was for right? I could have just kept it and made some money for the bank. That's what I call "exceptional customer service".
On a happier note, my friend came down from NYC with her puppy and paid a visit to Chewie.
Who are you?
let me scope you out.
hold on! slow down!
see, we should get to know eachother first.
Give her back to me!!
I'm gonna miss you when you leave.
She's a 5 month old Havanese from nyc.
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