I have been a member of www.audible.com for the past several years; that is until this afternoon when I received an e-mail from them stating that my account had expired.
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Dear Kimberly,
We have some unfortunate news. We've tried several times to renew your AudibleListener Platinum membership plan and have been unable to process the charge with the credit card information we have on file. As a result, we've had to cancel your membership.
We find that these automatic cancellations are often unintentional, so we'd like to help you restore your membership. In fact, if you call within the next 14 days we can also restore up to four unused credits.
Just give us a call and we'll gladly assist you:
(888) 283-5051
Monday - Friday: 9 am - 10 pm (EDT)
Saturday: 10 am - 7 pm (EDT)
We look forward to hearing from you!
Sincerely,
The Audible Team
For security reasons, please do not email or mail credit card information to Audible.
This is a service e-mail for ylrebmik1967 containing necessary account information. Please do not reply to this e-mail as we are not able to respond to messages sent to this address.
© Copyright 2008 Audible, Inc. 1 Washington Park, 16th Floor. Newark, NJ 07102. All Rights Reserved.
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So, let me get this straight, I am no longer a member because the credit card I had on file has expired. I understand not renewing my contract because my credit card expired but, what about the 10 credits I have sitting there? Oh, yes, if I call in the next 14 days, they will restore 4 of them for me. Aren't they the nicest company?
I was in the process of moving, and never received their notices until this fateful e-mail. Sighing, I wonder how long this will take to get corrected? Do I even bother? They need a credit card on file for a yearly membership? I type in audible.com and complaints into google.com - yeap as the list of complaints grows long. Customer service isn't their strong suit.
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